Service Team Lead

6 days ago


Saskatoon, Saskatchewan, Canada Rentokil Initial Full time

Rentokil Initial is the world's largest pest control company, offering a broad range of pest control solutions and services.

About Us

We support our team's professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing business volume.

We are currently seeking an experienced Service Team Lead in Saskatoon or Winnipeg. The Service Team Lead will be responsible for training, leading, and developing a team of service technicians.

Responsibilities

The Service Team Lead will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team provides exceptional service to clients.

Additional management duties include:

  • Managing daily operations of pest control technicians to provide superior customer service.
  • Offering direction to staff in all aspects of operations, service, and client care.
  • Responsible for managing basic financial performance, including revenue growth and expense control.
  • Daily and overnight travel throughout the territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development.
  • Able to work a flexible schedule, including early mornings and weekend work when needed.
  • Submitting weekly, monthly, and yearly reports, as required.
  • Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management.
Requirements

To be successful in this role, you should have:

  • Bachelor's degree (preferred but not required).
  • 3-5 years in a management role with emphasis in customer service.
  • Pest control management experience required.
  • Success in training, mentoring, and coaching service professionals.
  • Excellent verbal and written communication skills.
  • Previous experience in a route-oriented, service environment a plus.
  • Ability to obtain and maintain licenses/certificates as required by federal, provincial, and local regulations.
  • Must pass pre-employment background screen.
  • Must possess a valid driver's license and pass motor vehicle record search.
Benefits

You will enjoy a range of benefits, including:

  • Company car.
  • Company events.
  • Dental care.
  • Bonus Plan.
  • Employee assistance program.
  • Extended health care.
  • Life insurance.

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