Technical Support Specialist
7 days ago
Job Title: Technical Support Specialist - Industrial Equipment
Location: Canada (remote work)
Hours: 7:30-4 MT (M-F).
About Us:
DocBoss Overview
At DocBoss, we're dedicated to providing exceptional support and continuously improving our niche document control solution for industrial equipment suppliers/manufacturers.
Job Summary
We're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients via email and web meetings.
Main Responsibilities
- Provide timely and effective technical support to clients via email and web meetings.
- Create and update comprehensive support articles, product videos, blog posts, and training materials.
- Develop and deliver engaging live and pre-recorded product demos.
- Deliver in-depth training courses to ensure seamless onboarding of new clients.
- Assist with software testing, reporting issues, and requesting new features as required.
Requirements
- You have prior experience working with customers in a business-to-business environment, possessing the patience to help/teach people.
- You possess excellent written and verbal communication skills, ensuring clarity and professionalism in all interactions.
- You have created technical content like work procedures, how-to articles, or screen-share videos, demonstrating your ability to communicate complex information effectively.
- You enjoy learning software systems through self-discovery/research, showcasing your willingness to adapt and grow.
- You have extensive experience working with Excel, being comfortable manipulating spreadsheets and learning advanced skills.
- You hold a post-secondary education, preferably in business (marketing) or arts (writing-intensive), although IT/technical skills are less critical for this role.
Desirable Experience
- Prior experience working for an industrial supplier (instrumentation, valves, pumps, vessels, etc.)
- Knowledge of document control from a supplier or EPC perspective
Compensation
The estimated salary range for this position is $50,000 per year, plus benefits.
Contract Details
This is a permanent, full-time employee position for someone living and able to work legally in Canada. We offer flexibility in hours for working parents coordinating school/child care drop-offs & pickups.
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