Technical Support Specialist

7 days ago


Canada DocBoss Full time

Job Title: Technical Support Specialist - Industrial Equipment

Location: Canada (remote work)

Hours: 7:30-4 MT (M-F).

About Us:

DocBoss Overview

At DocBoss, we're dedicated to providing exceptional support and continuously improving our niche document control solution for industrial equipment suppliers/manufacturers.

Job Summary

We're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients via email and web meetings.

Main Responsibilities

  1. Provide timely and effective technical support to clients via email and web meetings.
  2. Create and update comprehensive support articles, product videos, blog posts, and training materials.
  3. Develop and deliver engaging live and pre-recorded product demos.
  4. Deliver in-depth training courses to ensure seamless onboarding of new clients.
  5. Assist with software testing, reporting issues, and requesting new features as required.

Requirements

  • You have prior experience working with customers in a business-to-business environment, possessing the patience to help/teach people.
  • You possess excellent written and verbal communication skills, ensuring clarity and professionalism in all interactions.
  • You have created technical content like work procedures, how-to articles, or screen-share videos, demonstrating your ability to communicate complex information effectively.
  • You enjoy learning software systems through self-discovery/research, showcasing your willingness to adapt and grow.
  • You have extensive experience working with Excel, being comfortable manipulating spreadsheets and learning advanced skills.
  • You hold a post-secondary education, preferably in business (marketing) or arts (writing-intensive), although IT/technical skills are less critical for this role.

Desirable Experience

  • Prior experience working for an industrial supplier (instrumentation, valves, pumps, vessels, etc.)
  • Knowledge of document control from a supplier or EPC perspective

Compensation

The estimated salary range for this position is $50,000 per year, plus benefits.

Contract Details

This is a permanent, full-time employee position for someone living and able to work legally in Canada. We offer flexibility in hours for working parents coordinating school/child care drop-offs & pickups.



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