National Property Claims Adjuster

1 week ago

Markham, Ontario, Canada Aviva Full time
About the Role

We are seeking a highly skilled National Property Claims Adjuster to join our Customer Response - Property team at Aviva. As a key member of our team, you will be responsible for claim settlement via telephone, with a focus on quality and customer service.

Key Responsibilities
  • Support our claims customer demand through a call-center environment
  • Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines
  • Confirm coverage and compile FNOL information for incoming claims
  • Ensure data accuracy and issue payments to vendors, insureds, and experts
  • Review and analyze estimates, value of claim, and negotiate/settle claim accordingly
  • Advise and counsel customers on claim status, providing prompt and exemplary customer service
  • Ensure all correspondence is completed in a timely and effective manner
  • Recognize questionable claims, subrogation, and risk opportunities
  • Review case law to determine liability
Requirements
  • 1-3 years claims insurance experience or insurance call center or customer service experience in any industry
  • Ability to work in a fast-paced environment to support customer demand
  • Strong customer service background
  • Excellent computer skills and organizational skills
  • Excellent oral and written communication skills
  • Bilingualism in English and French (a big asset)
  • Knowledge of Cantonese, Mandarin, Korean & Punjabi (a big asset)
  • Licenses for claims adjusting in any provinces (a big asset)
What We Offer
  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
  • Exceptional Career Development opportunities
  • Support for professional development education
  • A hybrid work arrangement that offers the best of both worlds
Accommodation Process

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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