Lead Optical Retail Manager

2 days ago


Guelph, Ontario, Canada Luxottica Full time
About the Role

We are seeking a highly skilled and experienced Lead Optical Retail Manager to join our team at Luxottica. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and driving business results.

Key Responsibilities
  • Customer Experience: Develop and implement strategies to enhance the customer experience, ensuring that every interaction meets or exceeds expectations.
  • Key Performance Indicators (KPIs): Analyze and interpret KPIs such as NPS, Sales to Plan, Customer Count, Store Operating Profitability, and Staff Saturation to identify areas for improvement and develop actionable plans.
  • Team Management: Recruit, select, and train high-performing staff, fostering a positive and productive work environment that encourages growth and development.
  • Operational Excellence: Ensure seamless execution of daily operations, including payroll, inventory management, technical applications, and adherence to company policies and procedures.
About You

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • At least 4 years of management/supervisory experience in retail or optical industry
  • Comprehensive knowledge of operations, processes, and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Familiarity with cash registers, computers, and calculators
  • Ability to manage time under aggressive deadlines
Compensation and Benefits

The estimated annual salary for this position is $75,000 - $90,000, depending on location and experience. Additional benefits include comprehensive health insurance, retirement plan, and opportunities for career growth and professional development.



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