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Customer Service Representative

2 months ago

Lethbridge, Alberta, Canada Canadian Linen Quebec Linge Full time

About Us

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to over 300,000 customers across North America. We offer a total uniform solution that promotes teamwork and establishes a professional identity.

Why Choose Us?

  • Job stability: We have been employing people for over 95 years
  • Competitive pay rate + commission
  • Great benefits and employee assistance program
  • Retirement Savings Plan
  • Ongoing training and mentoring
  • Great teammates and collaborative work environment
  • Career growth opportunities

The Role

We are seeking a driven Customer Service Representative to deliver exceptional service and manage accounts for our valued clients. As a Customer Service Representative, you will embark on a multifaceted journey involving physical work, driving, delivery, and customer service.

Key Responsibilities

  • Navigate assigned delivery routes, ensuring timely and safe deliveries
  • Conduct thorough inspections and maintenance of company delivery vehicle and equipment
  • Load delivery vehicle meticulously, anticipating and addressing product shortfalls
  • Employ safe lifting techniques, prioritizing the secure movement of goods
  • Drive truck safely to designated customer locations, executing deliveries efficiently

Customer Service and Sales

  • Secure electronic signatures for invoices and collect necessary payments
  • Foster consistent communication with key customer contacts, building rapport and adding value during each delivery
  • Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely
  • Consult with customers on additional product options, involving the manager for complex opportunities

Requirements

  • High School Diploma
  • Valid driver's license with a clean driving record (Driver's Abstract required)
  • Experience in physically demanding roles with heavy lifting
  • Proven experience in customer service, sales, and delivery services
  • Customer-focused and detail-oriented attributes
  • Excellent communication and interpersonal skills

Preferred Previous Experience: Driver, Delivery Driver, Route Service

Location: Lethbridge, AB