Waterfront Service Professional

4 weeks ago

Gananoque, Canada Hornblower Cruises and Events Full time
About Us

Hornblower Cruises and Events is a leading provider of exceptional water-based experiences. With a passion for delivering memorable moments, we strive to exceed our guests' expectations.

Job Title: Waterfront Service Professional

We are seeking a talented individual to join our team as a Waterfront Service Professional. This exciting role offers the opportunity to work in a dynamic environment, providing top-notch service to our discerning guests.

Job Summary:

The successful candidate will be responsible for maintaining the appearance and cleanliness of our vessels, ensuring guest comfort and safety while cruising. Additionally, they will play a key role in enhancing the overall guest experience by promoting and selling food and beverages onboard.

Key Responsibilities:
  • Maintain the cleanliness and safety of the vessel by performing frequent walk-throughs and assisting crew with post-cruise cleaning.
  • Sweep, mop, and wash down decks and exterior to remove dirt and debris, using brooms, mops, brushes, and hoses.
  • Load and unload materials from the vessel, including gathering and removing trash.
  • Ensure onboard restrooms are cleaned and maintained before, during, and after cruises.
  • Assist with passenger embarkation and disembarkation.
  • Participate in routine safety drills and daily training talks to prepare for emergencies.
  • Follow safety procedures to ensure the protection of passengers and the vessel.
Requirements & Qualifications:
  • A high school diploma or equivalent is required.
  • Smart Serve Certification is mandatory.
  • A valid passport is necessary for travel to the United States.
  • Limited MED (Marine Emergency Duty Course) certification is required.
  • Excellent communication and interpersonal skills are essential.
  • Ability to work effectively in a fast-paced environment and adapt to changing situations.
  • A positive attitude and good work ethic are crucial.
Benefits:
  • A competitive hourly wage of $18-$22, plus gratuities.
  • A retention bonus of up to $500.
  • Complimentary cruise tickets and uniforms.
  • Crew recognition awards and events.
  • A referral program offering up to $100 per referral.
Location:

This position is based in Gananoque, Ontario, Canada.

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