Senior Program Manager
2 weeks ago
Overview
Grainger is a leading industrial distributor seeking a Senior Program Manager - Field Operations to develop and execute operational strategies and programs that support Field Operations.
Key Responsibilities
- Create and maintain a project intake process to assess and prioritize viable projects that drive profitable sales, improve cost to serve, and enhance customer experience.
- Act as the GCAN Subject Matter Expert for program management, overseeing projects including hardware and software upgrades impacting vending solutions, rollout of new tools to drive revenue and improve execution, and reduce costs across branch locations.
- Utilize Continuous Improvement tools, concepts, and resources to identify and support process improvements required to build consistency, effectiveness, and scale within operations.
- Develop and maintain a detailed cost baseline and actuals for projects, providing resolutions to budget discrepancies.
- Lead collaboration with field partners to ensure solutions are relevant and in alignment with KeepStock strategic goals, resulting in improved profitability, cycle time, and customer experience.
- Oversee new and operational KS Solutions, including Secure Selection analysis and recommendation, and lead the overall implementation work with customers.
- Create an environment where team members are engaged, empowered, enthusiastic, and committed to the company's success.
- Support, write, and conduct performance review discussions to ensure expectations and goals are set, monitored, and executed.
- Select, develop, coach, train, and retain a diverse team, including leaders and individual contributors.
Requirements
- 6-8 years of operational experience leading distributed workforce in project management and process improvement.
- Minimum 3-5 years leading teams.
- Proven experience in effective coaching, team building, recruitment, training, and development of a team, coupled with a hands-on management approach.
- Strong leadership with great communication, customer service, and interpersonal skills.
- Proven skills in time management and ability to prioritize tasks within a fast-paced environment.
- Strength in process improvement, ownership, and control, as well as project management.
- Able to facilitate alignment and relationship maintenance of cross-functional groups, including Distribution Centers, Contact Centers, Marketing, National Accounts, Commercial Sales, Product Management, Finance, Human Resources, and Suppliers.
- Strong communication and influencing skills, capable of speaking in an effective and influential manner to team members, senior leadership, and customers.
- Able to demonstrate situational leadership and lead/influence others without a direct reporting relationship.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience in relevant computer applications and Grainger systems/processes, including data entry (SAP, SOE, SharePoint, Salesforce).
Company Culture
Grainger is an equal opportunity workplace, proud to be a Great Place to Work-Certified company. We encourage applicants to apply without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. We are committed to creating a culture where everyone feels comfortable being themselves, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
Benefits
- Medical, dental, vision, and prescription drug coverage.
- Paid time off (PTO) and up to 12 company holidays per year.
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concerns.
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
- Educational & Professional Membership Fee Assistance program.
- Employee discounts, team member perks, and more.
Travel Requirements
Travel is required – 25%+ travel to various customer sites and branch locations nationally.
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