Key Support Specialist

4 weeks ago

Brampton, Ontario, Canada Premium Financial Services Full time
About the Role

We are seeking a highly organized and detail-oriented Key Support Specialist to join our team at Premium Financial Services. This is a full-time position that offers a competitive salary and opportunities for growth and development.

Job Description

The Key Support Specialist will be responsible for providing exceptional support to our clients, colleagues, and management team. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Responsibilities include:

  • Coordinate the flow of information within the team to ensure seamless day-to-day operations;
  • Evaluate daily operations to identify areas for improvement and implement changes as needed;
  • Open and distribute mail and other materials, maintaining accurate records of correspondence and communications;
  • Record and prepare minutes of meetings, seminars, and conferences, ensuring that all relevant information is captured and documented;
  • Determine and establish office procedures and routines to optimize efficiency and productivity;
  • Schedule and confirm appointments, meetings, and events, utilizing calendar systems and tools to minimize conflicts and maximize availability;
  • Answer telephone calls and relay messages, responding to inquiries and resolving issues promptly and professionally;
  • Answer electronic enquiries, responding to emails and messages in a timely and courteous manner;
  • Compile data, statistics, and other information to support business decisions and initiatives;
  • Respond to employee questions and complaints, addressing concerns and resolving issues in a fair and respectful manner;
  • Order office supplies and maintain inventory levels, ensuring that necessary resources are available when needed;
  • Greet people and direct them to contacts or service areas, providing a warm and welcoming experience for all visitors;
  • Set up and maintain manual and computerized information filing systems, ensuring accuracy and accessibility of vital documents and records;
  • Provide exceptional customer service, responding to client needs and exceeding expectations through proactive support and follow-up;

Requirements:

  • 1 year to less than 2 years of experience in a similar role;
  • Familiarity with office software and technology, including email, calendars, and document management systems;
  • Excellent communication, interpersonal, and organizational skills;
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously;

What We Offer:

  • An estimated salary range of $40,000 - $60,000 per annum, depending on experience and qualifications;
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings options;
  • Opportunities for professional growth and development, with training and education provided to support career advancement;
  • A dynamic and supportive work environment, with a focus on teamwork, collaboration, and open communication;
  • A flexible schedule, with a standard 40-hour workweek and opportunities for remote work arrangements;
  • Recognition and rewards for outstanding performance, including bonuses and incentives;

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