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Workplace Optimization Specialist

1 month ago


Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Description

What is the Opportunity?

The Royal Bank of Canada is seeking a skilled Workplace Analyst to support the transformation of our Technology & Operations (T&O) real estate footprint into a flexible, energized, and efficient work environment.

This role will play a significant part in the management of seat allocation with the introduction of new workplace standards and tools. The Workplace Analyst will serve as the first point of contact for management activities and effective use of workspace, equipment, and technology issues.

Key Responsibilities:

  1. Support staff by facilitating seat allocation across neighborhoods and acting as super administrators of new Corporate Real Estate tools such as Project Scheduler.
  2. Responsible for the efficient management of T&O space by monitoring and optimizing of the Physical Space. This position provides support to T&O Teams in GTA in matters related physical space, maintenance of common areas (e.g. meeting rooms). Act as the liaison with Facilities Management in matters related to accessing the space as well as facilitating changes related to ergonomic needs.
  3. First point of contact for day-to-day premises operations and Technology troubleshooting as required. Liaises with other appropriate functional departments (i.e. DSS, RBC IT, RBC Telecom, C.I.M. and National Office) to minimize client fulfillment disruption and client service commitments standards.
  4. Manage the onboarding/offboarding of new staff in relation to space and asset allocation. (Freeing time from Project and Resource Managers and eliminating admin tasks from higher-level resources).
  5. Provide reports and analysis related to space utilization. And will be part of the support system to move to a hybrid environment.
  6. Manages building access pass cards for Co-Ops and Business Restricted Areas.
  7. Orders, maintains, and manages a standard supply of office inventory for the Business.
  8. Facilitates and coordinates work orders for repairs to premises, equipment, and technology for assigned floors (i.e., printer issues, and common area equipment).

Requirements:

  1. Bachelor's Degree
  2. Proficient in MS Office skills, including Word, Excel, and PowerPoint
  3. Ability to be proactive, handle simultaneous projects, work independently
  4. Excellent organizational skills and using own initiative to ensure that outstanding matters are followed
  5. Ability to meet deadlines

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Benefits:

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work