Customer Service Representative

4 weeks ago


Tsawwassen BC, Canada Canadian Alliance Terminals Inc. Full time
Customer Service Representative

We are seeking a motivated and results-driven customer service representative to join our team at Canadian Alliance Terminals Inc.

About the Role

This role is centered on providing an outstanding experience for customers and team members by responding to inquiries with efficiency and timeliness. You will be responsible for processing inbound purchase orders, verifying items and quantities, and ensuring successful completion of last mile delivery.

Key Responsibilities
  • Process inbound purchase orders and verify items and quantities
  • Process outbound orders and ensure successful completion of last mile delivery
  • Understand customer needs through quality conversations and provide timely and cost-effective solutions
  • Connect with customers to respond to inquiries and offer solutions
  • Collaborate with internal and external teams to streamline processes
Requirements
  • Proficiency in Microsoft Office applications and data entry software
  • Attention to detail and accuracy
  • Good verbal and written communication skills
  • Organizing and filing electronic and physical documents
  • Ability to manage customers with understanding and calm demeanor
What We Offer

A rewarding career where your ideas and contributions matter. We offer a competitive salary range of $48,000.00-$52,000.00 per year, as well as a comprehensive benefits package including dental care, disability insurance, employee assistance program, extended health care, life insurance, on-site parking, paid time off, RRSP match, and vision care.

Flexible language requirement: French not required. Schedule: 8 hour shift. Application question(s): Do you have transportation to our office at 600-4327 Salish Sea Way Tsawwassen? There is no public transportation. Education: Secondary School (required). Experience: customer service: 2 years (required), Data entry: 2 years (required). Work Location: In person.



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