Restaurant Operations Manager

2 weeks ago


Fort Nelson, Canada TBC NORTH FOOD SERVICES INC. DBA TIM HORTONS RESTAURANT Full time
Job Description

The Restaurant Operations Manager is responsible for overseeing the daily operations of our restaurant, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities
  • Determine Operational Procedures: Develop and implement operational procedures to ensure seamless service delivery.
  • Conduct Performance Reviews: Evaluate team performance, provide feedback, and coach staff to improve their skills.
  • Inventory Management: Organize and maintain inventory levels to minimize waste and maximize profitability.
  • Health and Safety: Ensure compliance with health and safety regulations, maintaining a safe working environment for employees and customers.
  • Supplier Negotiations: Negotiate arrangements with suppliers for food, beverages, and other essential supplies.
  • Marketing Strategy: Participate in marketing plans and implementation to drive sales and revenue growth.
  • Team Leadership: Lead and instruct individuals to achieve team goals and objectives.
  • Customer Service: Provide exceptional customer service, addressing complaints or concerns promptly and professionally.
  • Operations Planning: Plan, organize, direct, control, and evaluate daily operations to optimize efficiency and productivity.
Work Conditions and Physical Capabilities
  • Fast-Paced Environment: Work in a fast-paced environment, adapting to changing situations quickly.
  • Pressure Management: Manage work under pressure, prioritizing tasks to meet deadlines.
  • Attention to Detail: Maintain attention to detail, ensuring accuracy in all tasks and responsibilities.
Personal Suitability
  • Accuracy: Demonstrate accuracy in all aspects of work, minimizing errors and mistakes.
  • Client Focus: Prioritize customer needs, providing exceptional service and support.
  • Dependability: Demonstrate dependability, following through on commitments and responsibilities.
  • Flexibility: Adapt to changing situations, being flexible in response to new challenges and opportunities.
  • Organization: Maintain organization, managing multiple tasks and responsibilities efficiently.
  • Reliability: Demonstrate reliability, consistently meeting expectations and delivering results.
  • Team Player: Collaborate with colleagues, contributing to a positive and productive team environment.
  • Work Term: Full-time, 35 hours per week.
  • Work Language: English.


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