Insurance Industry Leader

4 days ago


Brampton, Ontario, Canada Human Capital Department Full time

Job Summary

We are seeking a highly skilled and experienced Personal Lines Manager to join our Human Capital Department. The successful candidate will lead a high-performing team, foster business growth, and make a significant impact in a dynamic insurance environment.

Key Responsibilities:

  • Lead and mentor the Personal Insurance service team.
  • Support team members with new business, endorsements, claims, and renewals.
  • Handle complex cases and client escalations.
  • Provide coaching and ensure team performance aligns with quality standards.

Client Relationship Management:

  • Build and maintain strong client relationships.
  • Deliver timely and accurate communication through verbal and written correspondence.
  • Educate clients on coverage, exclusions, and exposures.
  • Conduct in-person client meetings when needed.

Compliance & Process Management:

  • Enforce office policies to ensure compliance with insurance laws and regulations.
  • Manage budgeting, billing, premium collection, and financial forecasting.
  • Analyze operational reports and implement improvements for efficiency and service delivery.

Business Development:

  • Strengthen relationships with clients, insurance carriers, and stakeholders.
  • Collaborate with agents and brokers for claims, underwriting, and policy issuance.
  • Drive business growth through exceptional client service and strategic planning.

Training & Development:

  • Onboard and train new brokers.
  • Facilitate ongoing professional development for the team.
  • Ensure adherence to underwriting guidelines and industry best practices.

Qualifications:

  • Extensive experience in personal lines insurance (minimum 7 years in leadership roles).
  • Strong knowledge of insurance laws, regulations, and underwriting principles.
  • Proven ability to build and maintain positive relationships with clients and stakeholders.
  • Exceptional leadership, organizational, and communication skills.

Salary and Benefits:

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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