Client Care Specialist
2 days ago
We are seeking a highly motivated and detail-oriented Client Care Specialist to join our team at HUB International Canada West ULC (Canada West). As a key member of our Commercial Insurance team, you will play a critical role in providing exceptional client service and support.
Key Responsibilities- Assist producers and marketers with all aspects of servicing commercial accounts, including policy administration and client communication.
- Meet existing clients' needs by processing documentation, reviewing policy information, and ensuring accuracy.
- Communicate with clients to gather renewal information, answer questions, and provide policy and coverage information.
- Negotiate with insurers to secure optimal coverage and pricing for clients.
- Update client information and maintain accurate records.
- Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
- Level 2 Insurance License or willingness to obtain.
- Self-motivated with a strong sense of urgency and ability to work in a fast-paced environment.
- Minimum of one year commercial insurance experience as an Insurance Advisor.
- Pro-active and a self-starter with a keen attention to detail and strong analytical skills.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Proficiency in Microsoft Word, Excel, and Outlook.
- A competitive salary range of $55,000.00 to $68,000.00, depending on experience and qualifications.
- A comprehensive benefits package, including extended health benefits, disability insurance, RRSP matching, and paid-time-off benefits.
- Opportunities for professional growth and development, including training and education support.
- A dynamic and supportive work environment, with a team-oriented culture and a commitment to excellence.
HUB International Canada West ULC (Canada West) is a leading insurance brokerage firm, dedicated to providing innovative solutions and exceptional service to our clients. We are proud to be part of a global network of insurance professionals, with a shared commitment to excellence and customer satisfaction.
We value education and continuous learning, and offer a range of training and development opportunities to support our employees' growth and success.
Our core values include entrepreneurship, integrity, teamwork, accountability, and service. We are committed to making a positive impact in our communities, and to being a responsible and sustainable business partner.
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