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Credit Analyst

2 months ago

Moncton, New Brunswick, Canada NCRI Inc. Full time
About the Role

NCRi Inc. is seeking a highly skilled Bilingual Credit Analyst to join its Credit Team. As a key member of the team, you will be responsible for performing financially based assessment activities, providing exceptional customer service, and working collaboratively with colleagues to achieve business objectives.

Key Responsibilities
  • Provide exceptional customer service while responding to all inbound risk inquiries, including pending applications due to fraud or credit risk, credit limit increases, and merchant support.
  • Adjudicate applications pending for credit, reviewing to determine eligibility based on credit guidelines.
  • Adjudicate select applications pending for fraud risk, validating and verifying applicants over the phone to mitigate application fraud, and reviewing supporting documentation to confirm applicant identity and customer requests for increased credit limit assignment.
  • Support merchants with completing the application process for point of sale/real-time credit application process.
  • Adhere to established departmental escalation procedures, quality standard guidelines, and requirements and controls in relation to PCI compliance standards.
  • Report customer feedback by adhering to established escalation matrix.
  • Remain tactful and composed when handling conflict and stressful situations, while maintaining a high level of customer service and retaining goodwill.
What You'll Love About Working Here
  • You'll have the opportunity to be part of an award-winning, fast-growing company.
  • Our innovative culture promotes ongoing learning opportunities.
  • Great and passionate people in a very supportive environment.
  • Comprehensive health and dental benefits.
  • Competitive salary; commensurate with experience.
Requirements
  • Minimum of 1–2 years Customer Service experience, previous Call Center experience.
  • Minimum of 1–2 years of experience in credit card or financial sector.
  • Experience in credit lending/adjudication/collections, an asset.
  • Experience in fraud detection/application verification/fraud investigation, an asset.
  • Excellent communication skills (listening/verbal/written) with emphasis on active listening, probing, and negotiation skills – interpersonal skills are essential.
  • Demonstrated analytical and problem-solving skills within time restraints.
  • Proficient in Microsoft Suite Applications with strong keyboarding skills.
  • Personal qualities shall include adaptability, flexibility, even-temperament, focused, and reliability.
  • Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.