Technical Support Specialist

4 weeks ago


Lethbridge, Alberta, Canada Twenty Four Karats Full time

At Twenty Four Karats, we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in information technology and be able to provide top-notch support to our users.

Key Responsibilities
  • Provide technical assistance to users via phone, email, or in-person
  • Install, configure, and troubleshoot computer systems, software, and peripherals
  • Perform routine maintenance tasks to ensure system uptime and performance
  • Collaborate with other technical teams to resolve complex technical issues

The successful candidate will have excellent problem-solving skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

Requirements
  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer systems, software, and networking fundamentals
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment


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