Technical Support Specialist

2 weeks ago


Lethbridge, Alberta, Canada Twenty Four Karats Full time
Company Overview

At Twenty Four Karats, we are seeking a skilled Technical Support Specialist to join our team. This individual will be responsible for providing technical assistance to users, troubleshooting issues, and ensuring the smooth operation of our business systems.

Job Description

As a Technical Support Specialist, you will be responsible for:

  • Providing technical support to users via phone, email, or in-person
  • Troubleshooting hardware and software issues
  • Configuring and installing new equipment and software
  • Maintaining accurate records of problems and solutions


Required Skills and Qualifications

To be successful in this role, you must have:

  • 1-2 years of experience in a technical support role
  • A degree in Computer Science or a related field
  • Excellent communication and problem-solving skills


Benefits

We offer a competitive salary and benefits package, including:

  • A base salary of $60,000 per year
  • A comprehensive health insurance plan
  • A generous paid time off policy


Work Term and Language

This is a permanent position with 30-40 hours of work per week. The primary language for this role is English.

Based on the job requirements and location, we estimate that the total compensation package for this role will be around $75,000 per year.

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