Bilingual Insolvency Specialist
2 weeks ago
Job Summary
Job Description
What is the Opportunity?
As a key member of our team, you will leverage your investigative skills and take ownership to resolve complex issues, ensuring operational risk mitigation and compliance are achieved. Your exceptional communication skills will be instrumental in delivering a seamless, client-centric experience. You will foster collaboration within your team and convergence across partners to support RBC's One Client, One Bank vision.
Key Responsibilities:
- Ensure the fulfillment and/or servicing of complex client transactions related to bankruptcies, consumer proposals, and credit counseling services files
- Apply sound judgment and provide approval, decline, or negotiation of bankruptcy, consumer proposal, and credit counseling services
- Field calls from clients and industry professionals, providing expert guidance and support
- Complete rigorous risk reports, balancing customer service with business risk mindset
- Resolve issues related to the specific group, function, and process
Requirements:
- 2+ years of experience in collections or a related field
- Bilingualism (English and French) is required, as you will interact with RBC partners and/or employees across Canada with diverse language needs
- Ability to formulate intricate Risk Assessment Reports when required
- Proven negotiation, solution-finding, and decision-making skills
- Ability to take calls from clients, trustees, and service partners in a call centre environment
- Strong understanding of the balance between customer service and business risk mindset
- Results-driven, with a demonstrated ability to review, seek solutions, and make decisions
- Ability to work efficiently in a challenging environment
What's in it for you?
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
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