Customer Experience Champion for Brex
7 days ago
We are seeking a highly motivated and customer-focused Support Specialist I to join our team at Brex. As a key member of our Customer Experience (CX) team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction, and helping us build strong relationships.
About BrexBrex is the AI-powered spend platform that helps companies spend with confidence. Our mission is to empower businesses to achieve their goals by providing intuitive software for travel and expenses, integrated corporate cards, banking, and global payments.
At Brex, we believe in fostering a diverse and inclusive culture where everyone has the opportunity to grow and succeed. We prioritize customer retention by maintaining high standards for how we serve our customers, making sure they leave every conversation satisfied and inspired.
Responsibilities- Customer Support: Effectively resolve customer inquiries via email, phone, and chat, providing considerate and timely responses.
- Triage and Documentation: Triage incoming requests, identify trends in customer issues, and document bugs for the engineering teams.
- Team Collaboration: Make active contributions to help achieve team goals and successes, share knowledge through mentorship and collaboration, and aid in documentation.
- Location: This role requires being located within the greater Ottawa, ON area.
- Customer Focus: Passionate about customer support and its role in making a customer-centric team successful.
- Communication Skills: Ability to communicate technical problems clearly and tactfully, both verbally and in writing.
- Empathy and Diplomacy: Empathy, diplomacy, tact, and poise under pressure when working through customer issues.
The expected pay range for this role is $23.00 CAD - $24.00 CAD per hour. Depending on factors such as location, skills, experience, market demands, and internal pay parity, the starting hourly pay may vary. Additionally, equity and other forms of compensation may be provided as part of a total compensation package.
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