Integration Specialist

6 days ago

Kitchener, Ontario, Canada MealSuite Full time

About MealSuite

MealSuite is a privately owned Software as a Service (SaaS) organization with a global presence, boasting a team of over 140 members across multiple locations. Our comprehensive suite of foodservice technology solutions empowers healthcare professionals to streamline operations, reduce waste, and meet regulatory requirements, ultimately enhancing patient and resident care.

A Day in the Life

  • Assist with the onboarding of new MealSuite clients, encompassing EMR integrations, setup, testing, and discovery calls.
  • Provide tier 2 support for integration and connection issues, including VPN, ADT settings, and API disconnects.
  • Create detailed documentation for escalated concerns, setup configurations, triage support, and customer settings.
  • Proactively monitor HL7 and API connections, as well as server resources.
  • Collaborate with the Engineering and Customer Experience teams to develop and execute innovative processes.

Key Responsibilities

  • Provide internal training to MealSuite team members to improve organizational knowledge of integrations.

Requirements

  • Knowledge of healthcare software integrations and EMR systems.
  • Education in Health Administration, Information Management, or Computer Science, or an equivalent combination of training and professional experience.
  • Knowledge and experience with HL7 2.3 and above, including variations between vendors and clients, and allowable and invalid site-specific variations.
  • Professional experience working with ADT order messages in HL7.
  • Understanding of APIs and communication protocols.
  • Knowledge of ITIL best practices.
  • Experience creating technical documentation.
  • Ideal knowledge of dietetics/foodservice in healthcare environments.
  • Strong analytical skills and proven ability to identify and address gaps in business requirements.
  • Proven experience providing guidance and support to team members.
  • Ability to travel occasionally and possess a valid passport with no travel restrictions.
  • Thrives in an agile environment with a focus on teamwork and collaboration.
  • Enjoys being directly involved in projects and initiatives that offer continued learning and opportunities for growth.

What We Offer

  • A progressive culture that values teamwork and innovation.
  • An inclusive workplace with a diverse team.
  • Purposeful work with a positive community impact.
  • Hybrid flexibility with a balance of remote and in-office work.
  • Comprehensive benefits package, including healthcare, vision, dental, and paramedical coverage.

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