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Integration Specialist

2 months ago


Kitchener, Ontario, Canada MealSuite Full time
About the Role

We are seeking a highly skilled Integration Specialist to join our team at MealSuite, a leading provider of end-to-end foodservice technology solutions. As an Integration Specialist, you will play a critical role in assisting new clients and internal teams with EMR integrations, setup, testing, and troubleshooting connection issues.

Key Responsibilities
  • Assist with the onboarding of new clients, including EMR integrations, setup, testing, and discovery calls.
  • Provide tier 2 support for integration and connection issues, including VPN, ADT settings, and API disconnects.
  • Create documentation for escalated concerns, setup configurations, triage support, and customer settings.
  • Proactively monitor HL7 and API connections and server resources.
  • Collaborate with the Engineering and Customer Experience teams to develop and execute innovative processes.
Requirements
  • Knowledge of healthcare software integrations and EMR systems.
  • Experience with HL7 2.3 and above, including variations between vendors and clients.
  • Knowledge and experience with ADT order messages in HL7.
  • Understanding of APIs and communication protocols.
  • Knowledge of ITIL best practices.
  • Experience creating technical documentation.
  • Strong analytical skills and ability to identify and address gaps in business requirements.
  • Proven experience providing guidance and support to team members.
  • Ability to travel occasionally and possess a valid passport with no travel restrictions.
What We Offer
  • Unlimited paid time off to maintain a healthy work-life balance.
  • Comprehensive healthcare benefits, including extended health, vision, dental, and paramedical coverage.
  • Hybrid flexibility to work from home or in the office, depending on your needs.
  • An inclusive workplace with a diverse team of professionals.
  • Participation in our equity program to share in MealSuite's success.
  • Opportunities for career development and advancement.
  • Purposeful work with a positive community impact.