Document Processor
3 weeks ago
About the Role
The Document Processor role is responsible for providing support to the Warranty Services team in the claims process. In this position, you will manage a group email box, provide predefined system responses, and process claim forms. You will also be responsible for assisting the claims team, creating enrolment, providing administrative support, and updating and maintaining case files details in Salesforce.
Responsibilities
- Manage group email box
- Electronically process Certificates and Forms related to the Ontario New Home Warranties Plan Act from a queue work list
- Create electronic files and reply with system-generated responses as required
- Maintain and update detailed information as required for case files
- Answer general inquiries via email using system-generated responses
- Send and receive claim forms/completed claims
- Create the enrolment and process the claim (send form letters)
- Upload documents and set tasks in Salesforce
- Document processing
- Data entry
- Liaise with other departments as required
Requirements
- Minimum High School Graduate or G.E.D. (or equivalent) with additional post-secondary courses
- 1-2 years business-related experience
- Strong computer (MS Office) skills with excellent data entry skills
- Excellent written and verbal communication skills
- Excellent organizational skills
- Demonstrated ability to balance multiple priorities in a dynamic team environment
- Proven ability to work independently
- Enthusiastic, highly motivated individual
- Ability and keen willingness to work in a team environment
- General knowledge of the Ontario New Home Warranties Plan Act, Builder Bulletins, and Warranty Services process is preferred
About Tarion
Tarion is a not-for-profit organization that provides warranty protection for new homes in Ontario. We are committed to providing excellent customer service and ensuring that our employees have the skills and resources they need to succeed.
Why Choose Tarion?
We offer a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.
We believe that Tarion's employees are its most valuable asset, and we strive to provide a welcoming work environment that allows everyone to feel included and valued.
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