Customer Experience Specialist

5 hours ago


Kelowna, British Columbia, Canada Torrid Full time

Company Overview


Torrid is a fashion-forward retailer that celebrates individuality and self-expression. Our mission is to provide an inclusive and welcoming environment for customers of all shapes, sizes, and backgrounds.



Job Summary


We are seeking a motivated and enthusiastic Sales Associate to join our team. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a visually appealing store environment.



Responsibilities:

  • Provide an outstanding shopping experience by engaging with customers, answering questions, and offering personalized recommendations
  • Drive sales growth by utilizing sales techniques, promoting products, and building relationships with customers
  • Maintain a clean and organized store environment, including the stockroom and sales floor
  • Work effectively in a fast-paced environment, prioritizing tasks and meeting productivity goals
  • Collaborate with colleagues to achieve sales targets and meet customer needs


Requirements:



  • Prior sales or customer service experience preferred
  • Ability to multitask, work under pressure, and maintain a positive attitude in a fast-paced environment
  • Fashion sense and knowledge of current trends
  • Physical ability to stand for long periods, lift up to 50 pounds, and move merchandise as needed


Benefits:


Torrid offers a comprehensive benefits package, including flexible scheduling, associate discounts, mental health resources, and employee stock purchase program (ESPP). Pay range: $16.75 - $17.55 per hour.



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