Customer Experience Representative

4 weeks ago


Kelowna, British Columbia, Canada Torrid Full time

About the Role:

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Torrid. As a Sales Associate, you will be responsible for providing an exceptional shopping experience for our customers, ensuring they feel comfortable, cared for, and confident.

Key Responsibilities:

  • Provide an amazing shopping experience that encourages positive customer connections and loyalty
  • Perform register functions while utilizing sales, promotion, and product knowledge to drive add-on sales
  • Ability to work a flexible schedule, including holidays, nights, and weekends
  • Cover the sales floor and ensure all visual standards are met
  • Assist in the organization of the stockroom and maintain a clean, consistent, and inviting store environment

Requirements:

  • Previous sales or customer service experience is a plus
  • Ability to multitask in a fast-paced environment while creating an amazing customer experience
  • Be fashion-focused and stay on top of current trends

Physical Requirements:

  • Able to stand and walk around during scheduled hours
  • Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs
  • Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

What We Offer:

  • Flexible schedules, associate discount of 50%, additional monthly discount coupon, mental health resources, and employee stock purchase program (ESPP)

Pay range: $17.40 - $18.20 per hour

We are a proud Equal Opportunity Employer and will not discriminate based on race, ancestry, color, sex, sexual orientation, gender identity, place of origin, age, disability, or any other protected status. Torrid has policies regarding accommodations for applicants and employees with disabilities. If you are unable or limited in your ability to use or access www.torridcareers.com, or have any other accommodation needs due to a disability, you can request reasonable accommodations by sending an email to accommodations@torrid.com. Only messages left for this purpose will be returned.



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