Customer Support Associate

2 weeks ago


Calgary, Alberta, Canada MOBILE SNAP Full time
About the Role

We are seeking a skilled and customer-focused Customer Support Associate to join our team at MOBILE SNAP. As a key member of our support team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities
  • Communication Strategies: Develop effective communication strategies to address customer inquiries and concerns in a timely and professional manner.
  • Customer Complaint Resolution: Resolve customer complaints and issues in accordance with company policies and procedures.
  • Information Provision: Provide accurate and helpful information to customers regarding our services and products.
  • Billing and Refunds: Process billing requests and arrange for refunds and credits as necessary.
  • Service Explanation: Clearly explain the type and cost of services offered to customers.
  • Record Keeping: Maintain accurate records and statistics related to customer interactions.
Requirements
  • Education: No degree, certificate, or diploma is required for this role.
  • Experience: Experience is an asset, but not mandatory. We are open to training the right candidate.
  • Language: Fluency in English is essential for this position.
  • Work Schedule: 40 hours per week.
Compensation

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.



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