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Senior Manager Business Transformation

1 month ago

Toronto, Ontario, Canada University of Toronto Full time

About the Role:

The University of Toronto Scarborough is seeking a highly skilled and experienced Senior Manager, Business Transformation & Program Management to lead the strategy and operations of the Information & Instructional Technology Services (IITS) Project Management Office. This is a key role that will drive business transformation and program management initiatives across the University.

Key Responsibilities:

  1. Develop and oversee a sustainable model for managing technical development and programs within IITS.
  2. Provide strategic leadership, direction, and expert guidance to a skilled and diverse team of IT professionals.
  3. Lead and directly oversee the development, implementation, and progression of program and project management principles, policies, procedures, workflows, and best practices, forming a Center of Excellence.
  4. Collaborate closely with IITS functional teams, key stakeholders, clients, and campus service partners to consult, recommend, and design business solutions and create actionable plans to implement and support these systems or services.
  5. Offer guidance on the best solutions, processes, and program management practices, ensuring that recommendations align with both University and IITS strategic plans to avoid duplication and redundancy while optimizing IT resources.

Requirements:

  • University degree or relevant combination of education and experience with formal project management training. Lean, Agile, PMP designation or similar accreditation. ITIL training is an asset.
  • Minimum 8 years' experience in software and hardware project delivery in a high-volume, large, strategic enterprise IT environment.
  • Demonstrated managerial experience overseeing highly skilled staff.
  • Strong experience of delivering digital transformation initiatives, working with business analysts, developers, developing user stories and personas, and product roadmaps.
  • Strong experience with systems architecture, development, and design, SaaS/PaaS processes, database management, capacity management, virtualization technologies, and cloud computing.
  • Strong experience with writing and refining test cases and acceptance criteria.
  • Knowledgeable across multiple functional areas such as product management, software engineering, UX/UI, and customer support.
  • Proven experience in translating technical requirements into business language and client requirements into technical language.
  • Experience negotiating with service providers, establishing, and monitoring service level agreements.

Preferred Qualifications:

  • Proven people manager able to foster commitment, team spirit, pride, and trust to build an exceptional and dedicated team.
  • Strong ability to elicit cooperation and collaboration from a wide variety of sources, including upper management, stakeholders, and other departments.
  • Excellent communicator who will establish regular and consistent communications with IITS management, IITS partners, and stakeholders advising on projects, performance, and opportunities.
  • Excellent staff management, project management, technical lead, and facilitation skills.
  • Strong technical and business solutions design and systems planning skills.
  • Excellent knowledge of services development, systems analysis, specifications techniques, and implementation strategies.
  • Excellent oral and written communication skills and ability to produce high-quality, comprehensive communications materials.
  • Ability to translate and leverage data into a story that drives business opportunity, project objectives, and prioritization.
  • Ability to track and evaluate product analytics post-launch leveraging data to provide relevant optimizations for improved performance.
  • Knowledge of software architecture, models, and patterns.
  • Ability to work both independently and in a team-oriented, collaborative environment.
  • Adept at conforming to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
  • Excellent conflict resolution skills with strong ability to exercise judgment, tact, discretion, and determination.
  • Adept at conducting research into technical or project-related issues and products, to continually improve processes and solutions as technology changes.
  • Adept at quickly learning, understanding, and applying new technologies and process frameworks.
  • Strong organization skills with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Excellent decision-making skills.

How to Apply:

Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

Application Deadline: October 29, 2024, 11:59 PM ET

Employee Group: Salaried

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: PM 5 -- Hiring Zone: $118,368 - $138,097 -- Broadband Salary Range: $118,368 - $197,280

Job Category: Information Technology (IT)