Full-time Debt Recovery Specialist

2 weeks ago

London, Ontario, Canada PRA Group Full time

Are you a detail-oriented individual who is committed to delivering exceptional customer service?

PRA Group Canada is seeking a skilled Collections Agent to join our team. As a Collections Agent, you will be responsible for managing inbound and outbound telephone calls related to consumer files.

Key Responsibilities:

  • Negotiate repayment solutions on outstanding accounts through a combination of automatic dialer system and manual dialing
  • Offer existing customers new repayment solutions, when appropriate, and guide customers to resume payment plans
  • Handle sensitive customer situations in a professional and respectful manner
  • Verify and update account information once contact has been made with the right party
  • Effectively manage the system of record
  • Meet established revenue and other performance targets monthly

What We Offer:

  • Competitive salary based on experience
  • Lucrative monthly bonus program
  • Paid training and licensing
  • Signing bonus at three months of active service
  • No weekend shifts
  • Group health and dental program at minimal cost to employees
  • Three weeks of vacation, to start
  • Five paid days for illness or family obligations
  • Full-time position of 40 hours per week, including one evening shift per week
  • Full training and ongoing upskill training provided
  • Pension plan
  • Private gym on site
  • Employee Assistance Program
  • Tuition reimbursement program
  • Recognition programs
  • Referral program
  • Positive work/life balance

About Us:

PRA Group Canada values its employees and offers innovative programs that promote teamwork, positive morale, and employee recognition. We pride ourselves on our commitment to work/life balance and delivering a total rewards program that supports our employees' success.

What You Will Bring:

  • Goal-oriented with strong negotiation skills
  • Excellent communication skills (verbal and written)
  • Computer literate—strong keyboarding and internet navigation skills
  • Flexibility to work within operating hours (days, one evening shift per week)
  • Previous sales experience in a high volume, metrics-driven, transactional environment
  • Customer-focused
  • Post-secondary education in a related field (business, legal, credit) is preferred
  • French language skills (verbal and written) required

How to Apply:

Submit your cover letter and resume to [insert contact information]. We thank all applicants for their interest and will contact those selected to participate in the interview process.

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