Client Care Coordinator

4 days ago

Thunder Bay, Ontario, Canada Vision Loss Rehabilitation Canada Full time
About the Role

Vision Loss Rehabilitation Canada is seeking a highly skilled and compassionate Client Care Navigator to join our team. As a Client Care Navigator, you will play a vital role in coordinating and integrating supports and services for individuals living with vision loss.

Key Responsibilities
  • Coordinate and integrate supports and services around the person living with vision loss
  • Assess client needs and develop personalized care plans
  • Strengthen communication and linkages between VLR staff and external community healthcare providers
  • Ensure timely access to VLR service information and connection to the healthcare system
  • Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers
Requirements
  • 3-5 years of client service experience in the health and/or social service sectors
  • Experience working directly with people living with vision loss
  • Knowledge of available community services/supports and clinical, social, and residential care options
  • Strong knowledge of client-centered philosophy and clinical expertise related to client-centered interviewing, assessments, and scheduling practices
  • Excellent communication and interpersonal skills, including shared decision-making and facilitation
  • Ability to prioritize workload and manage competing tasks
  • Ability to take initiative and be resourceful
  • Excellent problem-solving skills
  • Proficiency in technology, including Microsoft Office and case management and care coordination systems
Preferred Qualifications
  • Registered health professional designation
  • Minimum bachelor's degree in Social Work, Gerontology, or other related healthcare discipline
  • 3 or more years of experience working with individuals with vision loss
About Vision Loss Rehabilitation Canada

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or restore activities of daily living skills, promote independence, enhance safety and mobility, and work closely with ophthalmologists, optometrists, and other healthcare professionals.

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