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Retail Pharmacy Director
2 months ago
About the Role
We are seeking a highly skilled and experienced Pharmacy Operations Manager to join our team at Loblaw Companies. As a key member of our Pharmacy leadership team, you will be responsible for overseeing the day-to-day operations of our Pharmacy department, ensuring that our customers receive exceptional service and that our business is running smoothly.
Key Responsibilities
- Supervise and provide guidance and direction to Pharmacy staff, ensuring that they have the necessary skills and knowledge to provide excellent customer service and to operate the Pharmacy efficiently.
- Responsible for hiring and managing the performance of all Pharmacy staff, including conducting performance evaluations and providing coaching and development opportunities.
- Responsible for creating Pharmacy schedules and arranging for vacation and shift coverage, ensuring that the Pharmacy is adequately staffed at all times.
- Accountable for the financial and operational success of the Pharmacy department, including managing budgets and controlling costs.
- Obtain and review budgeted sales and net contribution of the Pharmacy to the Grocery Store, identifying areas for improvement and implementing strategies to increase sales and profitability.
- Identify and report sales opportunities both internally and externally, working with the sales team to develop and implement plans to capitalize on these opportunities.
- Review and control costs at all levels within the Pharmacy, ensuring that expenses are minimized and that the department is operating efficiently.
- Ensure that Pharmacy Operations follow OCP and Company Regulations, Policies and Procedures, ensuring compliance with all relevant laws and regulations.
- Ensure that medication and behind the counter inventory levels are adequate to meet patients' needs, working with the inventory team to manage stock levels and minimize waste.
- Attend meetings as assigned, representing the Pharmacy department and providing input on key business decisions.
- Prepare, dispense, and control medications accurately and timely to patients, ensuring that all prescriptions are filled correctly and that patients receive excellent service.
- Counsel patients regarding new and additional medications in a friendly, positive, and pro-active interaction, providing education and support to help patients manage their health.
- Create awareness and educate customers through public relations (public health days, clinics, etc.), working with the marketing team to develop and implement plans to promote the Pharmacy and its services.
- Provide timely and positive resolution to patients' needs and Prescriber's requests/issues, ensuring that all customers receive excellent service and that their concerns are addressed promptly.
- Injection administration, lab testing, expanded scope of Practice for prescribing (Minor Ailments, etc.), working with the medical team to provide high-quality patient care.
Requirements
- Bachelor of Science, Pharmacy and a Class A Pharmacists license a must.
- Minimum of 3 years' experience in retail Pharmacy environment.
- Injection Certification, CPR certification.
- Strong verbal communication skills and interpersonal skills.
- Strong people management skills and the ability to motivate and coach others.
- Excellent customer service skills and a strong sense of professionalism.
- Proven ability to build the business using community-based marketing strategies.
- Strong problem-solving skills including the experience formulating and executing action plans.
- Strong personal computing skills (MS Excel, MS Outlook, MS Word) as well as knowledge of Healthwatch Pharmacy Computer system a definite asset.