Quality Assurance Manager
4 weeks ago
As a Quality Assurance Manager at Keter North America, you will be responsible for managing and coordinating all activities within the Quality Process to ensure that the company produces quality products in line with its standards and those of its customers. This role requires a strong leader who can direct and coordinate all activities in the Quality Assurance Process to ensure quality targets are reached at the lowest possible cost.
Key Responsibilities:
• Plans, directs, and coordinates all activities in the Quality Assurance Process to ensure quality targets are reached at the lowest possible cost.
• Designs and implements quality and management policies/procedures throughout the company at all levels.
• Exercises supervisory control and direction over the company's day-to-day Quality Assurance activities.
• Ensures employees are fully trained on Quality Assurance subject matter, including Standard Operating Procedures.
• Prepares and participates in all Quality-related audits, ensuring audits are completed within the provided timeline and corrective actions are completed within the deadline.
• Completes customer surveys, questionnaires, and online audits as required.
• Keeps all customers and internal systems up to date.
• Ensures calibration of quality equipment is completed before expiration date annually.
• Initiates and controls inspection practices/procedures relating to material processed and workmanship, ensuring that incoming material and parts work in progress and finished goods meet predetermined quality standards.
• When deviations from the specification occur, makes the decision with regards to disposition, rework, or rejection of parts. In cases of major importance, prepares the necessary basis for discussion with management to find the most cost-effective solution, ensuring customer requirements are met.
• Monitors quality performance by gathering relevant data and producing statistical reports.
• Supervises technical and management system reporting.
• Sets up and maintains controls documentation, procedures, and mapping processes.
• Liaises with customer auditors to ensure the execution of corrective action and compliance with customer specifications.
• Where special action is necessary, takes responsibility to ensure that all departments involved are properly informed. Provides necessary leadership in problem-solving.
• Participates in product development and ensures quality inspections are established based on the risk assessment.
• Monitors customer feedback and communicates same to Production personnel.
• Liaises with the Marketing Department regarding product label artwork approval and color approvals.
• Approves Bill of Materials for new items.
• Prepares packaging protocols for the production floor and provides training to quality leads on new products.
• Liaises with customer service, customers, and suppliers to resolve quality issues.
• Handles all consumer complaints and replacements of parts and products within the timely manner.
• Prepares and coordinates product testing with customer-specific laboratories and keeps the test log up to date.
• Maintains or builds up a close knowledge of the company's supplier (source and subcontractors) capabilities by visiting them at regular intervals; assists suppliers when required to ensure a positive relationship through supply base development.
• Inspects and controls incoming raw materials as required.
• Establishes the duties and responsibilities for direct report positions. Has responsibility for hiring, evaluating, disciplining, and terminating employees within Quality Assurance in conjunction with Human Resources.
• Ensures that the Quality Department is staffed with competent personnel in all positions and that their abilities are identified, developed, and utilized. Trains, instructs employees; measures their performance and verifies their adherence to job instructions, quality system requirements, and company policies, rules, and practices. Motivates and evaluates staff on a regular basis.
• Follows the guidelines and rules as set out by company policies.
• Treats everyone with dignity, trust, and respect.
• Completes other duties as required by the Director of Operations.
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