Program Director

2 weeks ago

Old Toronto, Ontario, Canada Netcracker Technology Full time
Program Director Job Description

At Netcracker Technology, we are seeking a highly skilled and experienced Program Director to lead our digital transformation initiatives. As a key member of our team, you will be responsible for securing and delivering professional services to our customer base, ensuring that service commitments are attainable and profitable.

Key Responsibilities:
  • Manage and grow Netcracker's on-site transformation programs, including budget and business planning, customer expectation management, and revenue growth.
  • Partner with Sales Team to support new solution revenue opportunities within accounts through contract negotiations and pre-sales consulting.
  • Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers.
  • Lead recurring governance meetings with client steering committees to ensure alignment on program milestones and future strategy.
  • Hold Account Teams accountable for project deliverables and manage all resources to ensure program commitments are completed on time, within budget, and with high quality.
Leadership and Team Management:
  • Lead cross-functional, multi-cultural, geographically dispersed teams and establish and manage MBOs/KPIs for the team.
  • Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation.
Requirements:
  • Proven ability to lead multi-million, business transformational programs involving complex technical solutions in the BSS industry.
  • Required experience with writing and reviewing contracts, SOWs, and other commercial agreements.
  • Proven ability to handle program governance, ensuring alignment on program milestones and future strategy.
  • Ability to build and execute resource plans (on/offshore) and experience running multi-million programs.
  • Extensive experience with project management methodologies and ability to build relationships at multiple levels within the client organization.
Education:
  • A degree in a related field.

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people, and expertise helps companies transform their networks and enable better experiences for their customers.

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