Director of Clinical Operations

2 months ago


Edmonton, Alberta, Canada Alberta Health Services Full time

Your Opportunity:

The Senior Operating Officer for Emergency Services at Royal Alexandra Hospital (RAH) is a key leadership role in patient care services, overseeing clinical operations for the Emergency Department, Inpatient Surgery, and Trauma programs at the RAH. This position works in dyad partnerships with multiple medical leaders, ensuring collaborative decision-making with strategic planning and direction setting in alignment with the vision and mission of Alberta Health Services, the Edmonton Zone, and the Royal Alexandra Hospital.

Description:

The Senior Operating Officer for Emergency Services has accountability for a large staff portfolio and a significant budget. The role includes fiscal responsibility and oversight/accountability for patient safety, staff safety and wellness, emergency preparedness, patient flow, staff wellness and maintenance of trusting, high functioning teams and partnerships – internal and external to AHS.

Key Responsibilities:

  • Develop, implement, and monitor operational systems to ensure seamless patient flow throughout the continuum of care.
  • Embodiment of a customer service approach and a can-do attitude, fostering a culture that prioritizes patient and family needs.
  • Engage in strategic planning, implementation, and performance measurement with a focus on patient-and family-centered care.
  • Lead with integrity, inspire others, and deliver on commitments.
  • Maintain a focus on person-centered care and develop high-performing teams.

Required Qualifications:

Proven leadership experience, characterized by a caring, strategic, and results-oriented approach. Strong interpersonal skills are essential for building partnerships with internal and external stakeholders. A commitment to continuous quality improvement, with expertise in human and fiscal resource management, is crucial for success in this role.

Preferred Qualifications:

Graduate degree in health services leadership, business administration, or evidence of working to completion of the same. Previous Director/Executive Director experience leading operational zone and/or provincial programs. An in-depth understanding and knowledge of the "Royal Alex Way".



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