Senior Systems Analyst
1 month ago
We are seeking a highly skilled Senior Systems Analyst to join our team at 247 Networks Ltd. This is a full-time position that requires a strong background in advanced networking, server administration, and day-to-day applications such as Microsoft Office.
About the Role- Provide friendly and professional service and support to our clients, both remote and on-site.
- Continually update the client's IT documentation within the internal PSA / ERP system.
- Identify, communicate, and resolve opportunities for improvements within 247 Networks and our clients.
- Ability to work between 7:00 am and 5:00 pm in one of two shifts, including occasional after-hours and weekend work when necessary.
- On-call rotation required for after-hours emergency support.
- Strong desire to learn in a fast-paced environment and work within a team of like-minded but friendly individuals.
- Increasing collective team knowledge and being a subject matter expert or resource to other analysts.
- Possess a minimum of three (3) years of experience in the resolution of issues related to desktop, servers, applications, or network systems in a Windows and/or Linux environment.
- Microsoft certification(s) – MCSA or MCITP preferred.
- Experience with mixed PC & Mac IT environments.
- Experience with virtualization technologies including Hyper-V and VMware.
- Experience with managing Exchange Servers or Office 365.
- Troubleshooting ability and big picture awareness while handling escalations.
- Experience deploying and maintaining key Microsoft software such as Windows Server (AD/GP/RDS/DFS) 2008+, Exchange, SharePoint, Skype for Business.
- Excellent communication skills both written and verbal.
- Proven experience supporting Windows 7 and Windows 10 and mobile devices (iOS / Android).
- Microsoft Windows Server 2008 R2 – 2019 support experience in a Domain environment (Active Directory & Exchange).
- Previous experience working in a ticketing system with detailed note-taking skills.
- Functional knowledge of LAN/WAN protocols such as TCP/IP, DNS, and DHCP.
- Experience with SonicWALL, Dell, Cisco, Ubiquiti, or Meraki networking equipment.
- Experience with answering phones and handling inquiries with courtesy.
- Adaptable and thrive in a constantly changing, fast-paced environment.
- Previous MSP experience is an asset.
- Speaking multiple languages.
- An awesome attitude towards colleagues and clients.
Opportunity for advancement is available, and promotion within is heavily encouraged. 247 Networks has multiple levels of support, systems analyst, and other professional roles. You get to enjoy freshly ground coffee every morning and attend our lunch and learns. You will be working in a relaxed environment with a respectful team of colleagues who want to help you succeed.
We offer professional development with paid job skills training, as well as leadership training & coaching. Team recognition is vital to our success, as well as providing advancement opportunities. Our company culture is extremely important to us, and we host regular team-building and family events.
How to Apply- Please make sure you attach your resume to your email/application in a Word document or PDF form.
- We require all candidates to participate in an in-person interview, possibly on short notice.
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Port Coquitlam, British Columbia, Canada 247 Networks Ltd. Full timeJob Title: Senior Systems AnalystWe are seeking a highly skilled Senior Systems Analyst to join our team at 247 Networks Ltd. As a key member of our IT department, you will be responsible for providing expert-level technical support and guidance to our clients and internal teams.Key Responsibilities:Provide advanced technical support and troubleshooting for...
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