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Customer Experience Ambassador

2 weeks ago


Ottawa, Ontario, Canada LASIK MD Full time

At LASIK MD, you will be part of a team that is dedicated to enhancing people's vision and quality of life.

Job Overview

This permanent, full-time position offers 35 hours of work per week, with flexible scheduling from Monday to Friday (8:45-5:00) and one Saturday per month on rotation.

Key Responsibilities
  • You will be responsible for delivering exceptional customer experiences through personalized consultations, building rapport, and guiding patients throughout their journey.
  • Familiarity with computer tools such as Outlook, Word, Excel, and EMR systems is required for tasks like result tracking, reporting, follow-ups, and managing patient-related activities.
Requirements
  • A background in customer service or retention in a relevant industry, such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc., is essential.
  • Experience as an account manager or sales representative is considered an asset.
  • You must possess excellent communication skills, with a strong command of English and advanced intermediate level French, due to interactions with our French-speaking patients.
Compensation and Benefits

We offer a competitive salary estimated at $50,000 - $70,000 per year, commensurate with experience. A clear view of your assets includes opportunities for professional growth, a dynamic work environment, and the chance to make a positive impact on people's lives.