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Senior Implementation Specialist

4 weeks ago

Canada Adp Full time
Job Title: Senior Implementation Specialist/ Payroll

ADP is seeking a highly skilled Senior Implementation Specialist/ Payroll to join our dynamic Implementation team. As a key member of our team, you will be responsible for delivering enterprise-level services such as Payroll, HR, Time and Attendance, and Benefits Solutions to Major and National accounts.

Key Responsibilities:

  • Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADP's WFN implementation methodology.
  • Assess and Configure Needs: Analyze, configure, and understand the client's Payroll requirements to properly set up the client's WFN environment.
  • Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go-live.
  • Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation.
  • Handle Risks and Escalations: Manage project risks and escalations to resolution.
  • Follow Up and Resolve Issues: Provide timely follow-up and resolution of open project-related items.
  • Meet Milestones and Deadlines: Ensure project task milestones and due dates are met.
  • Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes.
  • Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results.

Requirements:

  • Post-secondary education or related business experience
  • PCP certification (an asset) or fundamental NPI courses
  • 2+ years of experience in payroll or a related field
  • Effective communication skills in both English and French, verbal and written
  • Proven experience working directly with clients
  • Exceptional client management and strong interpersonal abilities
  • Ability to work independently, resourceful, and a strong team player
  • Proficiency in Excel

Preferred Qualifications:

  • Skilled in organizing, scheduling, and leading effective meetings
  • Adept at multitasking, probing, analyzing, and solving problems
  • Meticulous attention to detail with strong follow-through
  • Excellent organizational, time management, and prioritization skills

About ADP:

ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.

Why Work at ADP?

At ADP, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. You'll have access to ongoing training and development opportunities, as well as a tuition reimbursement program to help you grow your skills and advance your career.

Equal Employment Opportunity:

ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.