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Information Technology Specialist

2 months ago

Lethbridge, Alberta, Canada 24192995 Alberta Ltd. Full time
About the Role

We are seeking a highly skilled Information Technology Specialist to join our team at 24192995 Alberta Ltd. as a Technical Support Analyst.

Key Responsibilities
  • Technical Support: Provide expert technical support to users experiencing difficulties with computer systems, software, and network infrastructure.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues.
  • Training and Development: Offer advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use technology effectively.
  • Log Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Collaboration: Participate in the redesign of applications and other software to improve user experience and efficiency.
  • Business Systems Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
Work Environment and Requirements
  • Work Conditions: The role requires the ability to work in a fast-paced environment with repetitive tasks and a focus on attention to detail.
  • Physical Capabilities: The position involves sitting for extended periods, requiring good physical health and stamina.
Experience and Education
  • Experience: The ideal candidate will have 2 years to less than 3 years of experience in a similar role.
  • Education: A college or CEGEP diploma is required.
  • Language: Fluency in English is essential for this position.
  • Work Schedule: The successful candidate will work 35 hours per week.