Program Development and Outreach Coordinator

2 weeks ago

Brampton, Ontario, Canada Regional Municipality of Peel Full time
Job Overview

The Regional Municipality of Peel is seeking a highly skilled Program Development and Outreach Coordinator - Customer Service Specialist to join our team. As a key member of the Education and Outreach unit, you will be responsible for developing and implementing education and outreach initiatives to support ongoing programs of the Public Works Department.

In this role, you will work closely with internal and external partners to identify focused needs and program synergies. You will also evaluate industry best practices for education and outreach and incorporate results into relevant program initiatives.

This is an exciting opportunity to make a meaningful contribution to the community and advance your career in program development and customer service. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

About Us

The Regional Municipality of Peel is a vibrant and diverse community that values innovation and collaboration. With over 1.5 million residents, we offer a wide range of services including paramedic services, health programs, long-term care, child care support, garbage collection, waste water and water treatment, road maintenance, financial assistance, and housing support.

We are committed to creating a workplace that values diversity, inclusion, and accessibility. Our employees are passionate about making a difference in the community and we strive to develop a workplace that reflects the unique contributions and abilities of all people.

What We Offer

We offer a comprehensive compensation package including:

- A competitive salary range of $76,054 - $95,078 per annum

- Comprehensive health, dental, and vision benefit plan

- Automatic enrollment into OMERS pension plan

- Accrual of vacation time and paid personal days

- Annual performance review and merit increases based on performance

- Supportive leadership and a culture of respect and inclusion

Responsibilities

The successful candidate will be responsible for:

- Developing and implementing education and outreach initiatives to support ongoing programs of the Public Works Department

- Working closely with internal and external partners to identify focused needs and program synergies

- Evaluating industry best practices for education and outreach and incorporating results into relevant program initiatives

- Providing specialized guidance and advice in the research, development, implementation, and evaluation of education and outreach programs and awareness campaigns

- Supporting the collection and analysis of customer feedback to support process improvements related to Public Works construction projects

- Participating in community outreach and special events such as fairs, home shows, and the Peel Children's Water Festival

Requirements

To be successful in this role, you will need:

- A university degree or technical diploma with relevant studies in science, environment, engineering, or a related field

- At least three years of combined relevant experience

- Excellent oral and written communication skills

- Demonstrated organization and problem-solving skills

- Proven customer service and public relations skills

- Experience coordinating and overseeing projects or programs

- Strong research and report writing skills

- Strong computer skills, utilizing MS Office (Word, Excel, and PowerPoint)

- Ability to work independently

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