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Security Operations Manager
2 months ago
Job Summary
Great Canadian Entertainment is seeking a highly skilled and experienced Security Supervisor to join our team at River Rock Casino Resort. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, employees, and assets.
Key Responsibilities
- Provide input for team member performance objectives and evaluations
- Mentor, coach, and train front-line security staff on best practices for security operations
- Verify security timesheets and monitor, document, and report internal and external violations, unsafe conditions, and potential hazards
- Enroll guests into the Self-Exclusion Program and oversee crowd control for special events
- Administer and maintain various critical security systems, including Key Control, WINPAC, SIMS, and Threat Management System
- Review surveillance files, maintain site surveillance equipment, and report issues
- Enforce restricted access by unauthorized persons and observe cashier transactions and slot drops
- Conduct regular patrols of the property, identify risks and conditions that present safety issues, and provide or assist with First Aid
- Tag and report found property, transfer to Lost and Found, and respond to, resolve, or escalate security issues
- May escort guests and team members or assign escort duties as required and perform identification checks as needed
- Liaise and communicate effectively with all operational departments and develop and cultivate strong working relationships with stakeholders
- Ensure compliance with licensing laws, health and safety, and other statutory regulations
Requirements
- Available to work up to 40 hours per week in a variety of shifts, including evenings, graveyards, and weekends
- Post-secondary education or suitable combination of education and experience
- Minimum 2 years' experience in gaming security and 1 year supervisory experience
- Must be willing to recertify for Use of Force every 3 years and have Occupational First Aid Level 2 certification
- Can understand, speak, and write English; fluency in other languages an asset
- Exceptional interpersonal and communications skills and the ability to handle multiple tasks at one time
- Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication
- Serving It Right, Smart Serve, or IGB certification, or the ability to obtain a Serving It Right Certification
- Ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)
- A commitment to continually increase your knowledge of our products and services to offer exceptional experiences to our guests
- Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
