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Store Manager

1 month ago

Halifax, Nova Scotia, Canada Lids Full time
About Our Company

Lids Sports Group is a leading licensed sports retailer in North America, offering a wide range of fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia.

With over 1,200 locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams, Lids is committed to delivering exceptional customer experiences.

Our company is expanding rapidly, with a goal of becoming the largest licensed brick-and-mortar sports retailer globally.

Job Summary

We are seeking a highly motivated and experienced Store Manager to join our team. As a Store Manager, you will be responsible for leading a team of retail professionals, driving sales growth, and delivering exceptional customer service.

Key Responsibilities

• People & Training Development

• Manage the store's hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.

• Assist the market's Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.

• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.

• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.

• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.

• Lead and monitor the store's ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.

• Address all employee concerns or issues, including knowing when to partner with internal support to take appropriate action.

• Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.

• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.

• Customer Experience

• Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target, and deliver exceptional customer service.

• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to 'make it right' for customers.

• Manage and direct in-store team members to ensure optimal customer service that values customers' time and supports overall store operations.

• Ensure every customer is offered the opportunity to participate in Lids' membership programs or special offers when live in-store through employee education.

• Operations

• Manage team's compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.

• Plan, prepare, and manage the schedule by considering team members' qualifications, availability, and performance to maintain efficiency and effectiveness of operations.

• Manage business disruptions and provide operational continuity, including store closures, employee absenteeism, schedule/wages, operating hours impact, etc.

• Execute operations-focused company-level directives, promotions, and initiatives.

• Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.

• Maintain store technology and equipment, including MPOS, Lids Custom, etc., by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.

• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.

• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.

• Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.

• Product & Inventory Management

• Drive overall store product strategy, including supervision and oversight of receiving, processing, merchandising, and exiting through purchase or transfer.

• Strategically organize the backroom to maximize efficiency, including arranging product/supplies to optimize space and productivity.

• Ensure integrity of product held to vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.

• Lead execution of weekly markdowns and markups as needed to ensure proper pricing.

• Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.

• Manage any transfers or ship-backs (e.g., process damages) according to company standards.

• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.

• Maintain the look and feel of the store through day-to-day VM and store actions, including ensuring product recovery, restock, destock, or minor VM changes.

• Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

• Requirements

• A two-year post-secondary education and one-year related experience; or equivalent combination of education and experience.

• Established ability to produce sales results while minimizing loss.

• Proven supervisory skills, with capacity to deliver training material and assess retention.

• Strong interpersonal and communication skills.

• Ability to operate a computer, as well as maneuver relative software programs.

• Ability to lift up to 50 pounds.

• Ability to climb a ladder and work with hands overhead.

• Standing required for up to 100% of the work time.

• Ability and willingness to travel overnight for training and/or business meetings.

• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.