Branch Services Lead

3 weeks ago

Dartmouth, Canada Halifax Public Libraries Full time
About the Role

Halifax Public Libraries is seeking a highly skilled and experienced Branch Services Lead to join our team at Halifax Central Library. As a key member of our leadership team, you will be responsible for delivering exceptional customer service and developing customer services approaches in a library location.

Key Responsibilities
  • Plan, coordinate, and evaluate branch services, with a focus on the customer experience, in collaboration with other Central Branch Services Leads.
  • Lead a team of Service Advisors, Service Support staff, and Library Clerks who perform branch services, including hiring, training, and coaching, implementing staff development plans, direct workflow, and create in-house procedures.
  • Support service excellence in Information Services across the region by acting as a regional resource for Information Services, leading and contributing to teams, and working with others to provide training.
  • Work with Technology Leads and Specialists to roll out and implement new technology initiatives, support and train staff in technology focus areas, and troubleshoot library computers and related equipment.
  • Provide customer service and model excellent customer service delivery for staff.
  • Collect performance measures, identify trends, write reports and proposals, and create action plans.
  • Oversee work placement and volunteers.
Requirements
  • Graduate degree in Library Science and two (2) years of related experience.
  • Excellent communication, conflict resolution, and customer service skills.
  • Demonstrated leadership experience and ability to provide instruction, coaching, and training.
  • Demonstrated ability to address staff performance issues.
  • Knowledge of best practices in Information and Readers' Advisory services or Information and Referral services.
  • Basic computer knowledge and skills, including functions of a web browser, Microsoft Office applications, and social media applications.
  • Intermediate technology skills, including willingness to learn and experiment with additional tools and technologies.
Assets
  • Integrated Library Systems (ILS) / circulation experience.
  • Fluency in a second language.
Travel

The job will require occasional travel between our various library branches and community sites within the Halifax Regional Municipality. Access to reliable transportation is necessary.

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