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Senior Residential Operations Manager

2 months ago

Waterloo, Ontario, Canada Campus Living Centres Full time
Lead a Dynamic Team in Student Housing Management

Campus Living Centres is seeking a highly skilled Senior Residential Operations Manager to join our team. As a key member of our leadership group, you will be responsible for overseeing the day-to-day operations of our student housing properties.

The ideal candidate will have a proven track record of managing teams, driving results, and providing exceptional customer service. If you are a motivated and results-driven individual with a passion for delivering outstanding resident experiences, we encourage you to apply.

About the Role
  • This role requires a minimum of 2 years industry experience or equivalent management experience.
  • You should have experience as a residential leasing agent or sales expert with organizational skills (2 years).
  • Familiarity with property management software preferred (Yardi, MRI, Entrata, Rent Cafe).
Key Responsibilities
  1. Tenant Relations:
    • Foster robust relationships with tenants, prioritizing their satisfaction and well-being.
    • Proactively address tenant concerns or issues with prompt and effective solutions.
    • Organize events to encourage resident interaction and create a welcoming community atmosphere.
  2. Building Management:
    • Execute daily tasks assigned by the General Manager.
    • Plan and delegate daily assignments efficiently.
    • Manage operational expenses within budget constraints.
  3. Marketing and Leasing:
    • Lease suites and renew expiring leases with specific targets in mind.
    • Resolve customer service needs and meet goals collaboratively.
  4. Legal Compliance:
    • Schedule and attend hearings with relevant regulatory bodies.
    • Ensure compliance with Occupational Health and Safety regulations and internal policies.
What We Offer
  • A competitive salary range of $60,000 - $80,000 per year.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for professional growth and development.
About Us

Campus Living Centres is a leading provider of student housing services. We are committed to delivering exceptional resident experiences and fostering a positive community environment.