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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Answer incoming calls with a friendly and professional attitude, ensuring a positive experience for our customers.
- Convert incoming calls into scheduled service appointments, utilizing your excellent communication skills to build trust and rapport with our clients.
- Make follow-up calls after recent service visits to ensure customer satisfaction and identify opportunities for improvement.
- Make outbound calls to membership customers to book annual services, promoting our company's value proposition and building long-term relationships.
- Prioritize and coordinate service schedules, ensuring efficient use of resources and minimizing delays.
- Keep customer database up-to-date with accurate information, maintaining a high level of data integrity and security.
- Handle other administrative tasks as needed, supporting the smooth operation of our call center.
- A supportive and friendly office team environment, fostering a culture of collaboration and mutual respect.
- Competitive wages and benefits, including health and dental insurance, RRSP plan with company match, and culture-building events.
- Training and resources to help you learn and grow, ensuring you have the skills and knowledge needed to excel in your role.
- Minimum two years of customer service experience, preferably in a call center environment.
- Open availability, including flexibility to work varied shifts and schedules.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.
- Detail-oriented and able to multitask, with a focus on delivering high-quality results.
- Goal-oriented and motivated, with a passion for delivering exceptional customer service.
- Demonstrates a positive attitude and willingness to learn and grow, with a commitment to excellence.
Thos. R. Birnie & Sons is a family-owned business with a rich history of providing top-notch service and solutions to our clients. With four generations of plumbing expertise, we bring a level of quality and customer care that is unmatched in the industry. Our licensed, insured plumbers offer upfront pricing, no-pressure sales, and flexible payment plans, ensuring our customers receive the best possible experience.
