Cloud Support Engineer II
5 days ago
We are seeking a highly skilled and experienced Cloud Support Engineer II to join our team at HostedBizz Inc. As a key member of our support team, you will be responsible for providing timely and effective resolution of client issues related to cloud, server, and backup technologies.
Key Responsibilities- Provide Exceptional Customer Support: Respond to and resolve technical tickets related to cloud, server, and backup issues in a timely and professional manner.
- Technical Expertise: Possess extensive knowledge of cloud technologies, including virtualization, networking, and storage.
- Issue Resolution: Troubleshoot and diagnose complex issues involving multiple IT disciplines, including server operating system issues, backup and disaster recovery strategies, and virtualization technologies.
- Communication and Documentation: Provide clear and concise communication to clients and internal teams, and maintain accurate documentation of technical issues and resolutions.
- Process Improvement: Collaborate with the support team to identify areas for process improvement and implement changes to enhance the customer experience.
- Mentorship and Training: Assist in mentoring and training junior engineers to ensure knowledge transfer and continuity.
- 3+ Years of Experience: In cloud technologies or business continuity as a technician, administrator, engineer, or helpdesk team member.
- Extensive Knowledge: Of various IT disciplines, including virtualization, networking, and storage.
- Hands-on Experience: Managing backup and disaster recovery strategies and solutions.
- Professional Certifications: In cloud technologies, such as Veeam, Microsoft, or networking.
- Excellent Communication: Skills, including documentation, problem-solving, and organizational skills.
- Competitive Salary: And benefits package.
- Opportunities for Growth: Professional development and career advancement opportunities.
- Casual Atmosphere: Collaborative and dynamic work environment.
- Recognition Programs: Recognition and rewards for outstanding performance.
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Cloud Support Specialist II
4 weeks ago
Ottawa, Ontario, Canada HostedBizz Inc Full timeAre you the right fit? We are seeking a knowledgeable Support Engineer II who is dedicated to assisting clients with cloud, server, and backup challenges. If you possess a strong commitment to customer service, this role could be a perfect match for you.About Us: HostedBizz, part of the Opti9 family, is a leading provider of hybrid cloud solutions. Our...
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Cloud Support Specialist II
4 weeks ago
Ottawa, Ontario, Canada HostedBizz Inc Full timeAre you the right fit? We are seeking a skilled Support Engineer II who is dedicated to assisting clients with cloud, server, and backup challenges. If you possess this expertise, this role could be an excellent match for you.About Us: HostedBizz, an Opti9 Company, stands as a premier provider of hybrid cloud solutions. Our mission is to offer top-tier...
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Cloud Support Specialist II
4 weeks ago
Ottawa, Ontario, Canada HostedBizz Inc. Full timeAre you the right fit? We are seeking a skilled Support Engineer II who is dedicated to assisting clients with their cloud, server, and backup challenges. If you possess this expertise, this role could be a perfect match for you.About HostedBizz Inc. As a leading hybrid cloud solutions provider, HostedBizz, an Opti9 Company, is dedicated to offering...
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Cloud Support Specialist II
4 weeks ago
Ottawa, Ontario, Canada HostedBizz Inc. Full timeAre you the right fit? We are seeking a skilled Support Engineer II who is dedicated to assisting clients with cloud, server, and backup challenges. If you possess a strong desire to help customers, this role could be an excellent match for you.About HostedBizz Inc. As a premier hybrid cloud solutions provider, HostedBizz, an Opti9 Company, is dedicated to...
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Cloud Support Specialist II
4 weeks ago
Ottawa, Ontario, Canada HostedBizz Inc Full timeAre you the right fit? We are seeking a knowledgeable Support Engineer II who is dedicated to assisting clients with cloud, server, and backup-related challenges. If you possess a strong desire to help customers, this role could be an excellent match for you.About Us: HostedBizz, part of the Opti9 family, is a leading provider of hybrid cloud solutions. Our...
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Support Engineer II
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Cloud Support Specialist II
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Ottawa, Ontario, Canada HostedBizz Inc. Full timeAre you the right fit? We are seeking a skilled Support Engineer II who is dedicated to assisting clients with cloud, server, and backup challenges. If you possess this expertise, this role may be ideal for you.About HostedBizz Inc. As a leading hybrid cloud solutions provider, HostedBizz, an Opti9 Company, is devoted to offering top-tier solutions tailored...
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