Customer Service Representative

3 weeks ago


Toronto, Ontario, Canada Teamrecruiter Inc Full time

Key Responsibilities:

  • Respond to customer inquiries in a timely and accurate manner, utilizing advanced French language skills and knowledge of client service principles.
  • Analyze customer needs, research information, and determine which resources are appropriate to advise on EQAO programs and processes.
  • Communicate with customers to clarify inquiries, identify concerns and needs, and address concerns in a clear and concise manner.
  • Utilize personal computing software, call logging and tracking software, and customer relationship management programs to provide effective customer support.

Work Environment:

  • Work 2 days in office, Monday to Friday, 8:30 am to 5 pm.
  • Located in Toronto, ON.
  • 12-month contract with high possibility of extensions.

Requirements:

  • Advanced written and Advanced Plus verbal French language proficiency skills.
  • Excellent reasoning and problem-solving skills to analyze customer needs.
  • Exceptional listening and interviewing skills to clarify inquiries.
  • Excellent communication skills to explain detailed matters in a clear and concise manner.


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