Chief Operating Officer, Transfer Agency and Corporate Actions

4 weeks ago

Toronto, Ontario, Canada TMX Full time
Job Summary

We are seeking a seasoned professional to lead our Transfer Agency Operations and Corporate Actions team as a Managing Director. This role will be responsible for overseeing the day-to-day operations of our transfer agency business, ensuring compliance with regulatory standards, and driving process improvements to enhance efficiency and customer satisfaction.

Key Responsibilities
  • Provide strategic leadership and oversight to the Transfer Agency Operations, Corporate Actions, and Investor Experiences functions.
  • Oversee TSX Trust business operations in accordance with TSX Trust's approved strategy, within the risk appetite statement approved by the Board.
  • Evaluate TSX Trust Operations, Investor Experience, and Corporate Actions business performance by analyzing and interpreting data and metrics.
  • Identify, develop, and implement process improvements, automations, standardization, and cost-saving opportunities/efficiencies.
  • Responsible for the annual budget and monthly P&L reporting process for all Transfer Agency Operations and Corporate Actions business lines.
  • Collaborate with the Relationship Management team to assist in building and improving operational practices and capabilities to service TSX Trust clients and their shareholders.
  • Build a high-performance environment and establish a people strategy that attracts, retains, develops, and motivates team members.
  • Provide direct mentorship and coaching to senior employees in leadership and technical skills.
Requirements
  • A relationship-oriented team player who is comfortable working with, and gaining commitment across, different functional areas at different management levels both within and outside the organization.
  • Project management skills, common sense, and creativity.
  • Ability to learn quickly and apply judgment and risk-analysis.
  • Ability to conduct sophisticated analysis, influence others, and problem-solve with a practical, objective, and business-forward approach.
  • Demonstrated proficiency to provide detailed analysis without losing sight of the 'bigger picture'.
  • Ability to manage and prioritize multiple projects and deadlines.
  • Ability to be flexible and work under pressure within a changing environment.
Preferred Qualifications
  • Experience with OSFI-regulated financial entities.
  • Trust Course Institute or Canadian Bankers Association courses relevant to transfer agency and corporate trust businesses.
  • Bilingual (French/English).

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate.

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