Senior Salesforce Business Solutions Analyst

4 weeks ago

Toronto, Ontario, Canada Shutterstock Music Canada, ULC Full time
Job Title: Senior Salesforce Business Analyst

Shutterstock is a dynamic and innovative company that is revolutionizing the digital content space. As a Senior Salesforce Business Analyst, you will play a critical role in building and maintaining our Salesforce CRM system, ensuring that it meets the evolving needs of our business.

Key Responsibilities:
  • Partner with cross-functional stakeholders to collect business requirements, research and identify end-user needs, manage change requests, and convert business requirements into functional requirements.
  • Explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations.
  • Create user stories and new process flows to support the design and development of Salesforce solutions for our stakeholders.
  • Act as liaison between business stakeholders and the tech team to define, prioritize, tasks and deliverables.
  • Ensure that new features are implemented according to specification, through collaborating with development and quality assurance groups.
  • Coordinate testing with business stakeholders, review test scenarios, conduct UAT sessions in collaboration with the quality assurance team.
  • Manage and communicate the status of deliverables, issues and risks across multiple work streams.
  • Contribute to providing training resources for cross-functional partners and stakeholders.
  • Demonstrate the key features and values of products to clients and end users.
  • Assist in the prioritization of helpdesk tickets that involve product issues.
Requirements:
  • Experience with Salesforce CRM in the capacity of Business Analyst/Product owner.
  • Strong analytical, leadership and interpersonal skills; team-oriented.
  • Proven track record of the ability to identify and interpret business requirements into application (functional) requirements and IT solutions.
  • Experience with a large, functionally diverse, and informed user base that demands high quality applications is desired.
Preferred Qualifications:
  • Experience in various aspects of software development lifecycle, including development, project management, business analysis, UI design.
  • Experience with SFDC Service Cloud, Sales Cloud, Marketing Cloud, SFDC Communities.
  • Strong meeting/workshop facilitation skills and documentation experience.
  • Experience with application integration and developing workflow and functional use cases.
  • Demonstrated experience with iterative or agile project methodologies.
  • Excellent communication and interpersonal skills and the ability to author a range of high-quality deliverables.
  • Proven ability to articulate application requirements and functionality to IT peers.
  • Demonstrated ability to manage different and often conflicting objectives/activities at one time.
  • Experience in quickly and effectively adjusting priorities and goals in changing circumstances.
  • Maturity in dealing with all levels of business and IT management. Strengthen relationships across business by engaging business leaders to establish credibility, solve problems, build consensus and achieve business objectives.
  • Proven customer service skills necessary to create, maintain and enhance customer relationships.
  • Strong adaptability skills to learn different technologies.
  • Experience with business process engineering, organizational change management, performing cost-benefit analyses, data modeling, normalization, and SQL queries are all desirable.
Why Shutterstock:
  • You have a direct impact on the success of the company. Your team's work matters and is essential to the evolution of our core business.
  • Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.
  • Flexibility to work between home and office with everything you need to be successful in both.
  • A generous and competitive benefits package.

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