Customer Success Manager

4 weeks ago

Vancouver, British Columbia, Canada Highspot Full time
Customer Success Manager

Highspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.

Key Responsibilities:
  • Develop and execute customer success strategies to drive revenue growth and customer satisfaction.
  • Build and maintain strong relationships with key customers to understand their business needs and goals.
  • Collaborate with cross-functional teams to identify and prioritize customer needs and develop solutions to meet those needs.
  • Provide coaching and guidance to customer-facing teams to ensure they have the skills and knowledge needed to deliver exceptional customer experiences.
  • Develop and maintain a deep understanding of Highspot's products and services to effectively communicate their value to customers.
Requirements:
  • 4+ years of experience in customer success or a related field.
  • Proven track record of driving customer adoption and revenue growth.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform customer success strategies.
What We Offer:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous PTO and holiday schedule.
  • Opportunities for professional growth and development.

Highspot is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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