Database and Donor Care Coordinator
4 weeks ago
Job Title: Database and Donor Care Coordinator
Job Summary:
The Database and Donor Care Coordinator will play a critical role in ensuring the accuracy and integrity of our donor databases, while also providing exceptional donor care and support. This is a permanent full-time hybrid position located in Mississauga, Ontario.
Key Responsibilities:
- Assist with the administration of our donor databases, ensuring optimal data integrity for Blackbaud Raiser's Edge NXT and Luminate Online.
- Prepare data for reports and direct mail/email campaigns, generating monthly reports, acknowledging and receipting donors, and assisting with some data entry.
- Collaborate with the finance department on monthly reconciliation of banking and assist with financial reporting.
- Maintain the Raisers Edge NXT (RE NXT) and Luminate Online environment to ensure data integrity and reporting accuracy.
- Develop and ensure adherence to a naming and/or query folder structure, creating and recording new processes, and troubleshooting problems for all ERDO staff.
- Ensure that data is maintained in accordance with security and privacy compliance standards, as well as CRA guidelines.
- Assist in training staff and volunteers on database use, data entry standards, and security practices.
Requirements:
- Post-secondary/University degree
- 3 or more years experience in a similar role using Raiser's Edge or comparable CRM
- Strong communication skills (written and oral), financial management and customer service skills, and prior experience producing month-end reporting
- Knowledge of PIPEDA and CRA requirements, demonstrated computer skills and aptitude, and ability to make quality decisions within the scope of authority
- Strong time management skills, ability to take initiative, work quickly and accurately, and help to develop improvements in work processes
- Experience working effectively in a team environment, punctual, organized, and known to solve problems
- Familiarity with relief and development activities and principles of social justice, and commitment to the Mission, Vision, and Core Values of ERDO
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