Retail Store Director

3 weeks ago


Whistler, British Columbia, Canada Vail Resorts Full time

Job Summary:

Vail Resorts is seeking a highly skilled Retail Store Director to lead our retail stores and provide exceptional customer service. As a key member of our team, you will be responsible for overseeing store operations, maintaining up-to-date knowledge of products and trends, and ensuring compliance with company policies.

Key Responsibilities:

  • Oversee store operations, including inventory management, cash handling, and administrative tasks.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Collaborate with leadership to gather feedback and input on store performance and identify areas for improvement.
  • Ensure excellent customer service through timely response to customer questions, suggestions, and complaints.

Requirements:

  • High school diploma or equivalent; bachelor's degree in a business-related field preferred.
  • 3+ years of retail management experience; ski industry experience preferred.
  • Strong computer literacy, including Microsoft applications.
  • Ability to work a flexible schedule, including nights, holidays, and weekends.
  • Fluent communication in English.

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