Retail Store Director
3 weeks ago
Job Summary:
Vail Resorts is seeking a highly skilled Store Manager to lead our retail stores and provide exceptional customer service. As a Store Manager, you will be responsible for overseeing store operations, maintaining up-to-date knowledge of products and trends, and ensuring compliance with inventory and cash handling procedures.
Key Responsibilities:
- Oversee store operations, including staffing, budgeting, and reporting
- Monitor inventory and cash handling to ensure compliance and minimize shrink
- Provide exceptional customer service through timely response to customer questions, suggestions, complaints, and recognition by management
- Partner with leadership to gather feedback and input on store performance, training, and continuous improvement opportunities
- Ensure excellent customer service through timely response to customer questions, suggestions, complaints, and recognition by management
Requirements:
- High School Diploma or GED Equivalent; Bachelor's Degree in a business-related field preferred
- 3+ years of retail supervisor experience; ski industry preferred
- Strong computer literacy including Microsoft applications preferred
- Ability to work a flexible schedule including nights, holidays, and weekends
- Must be able to communicate fluently in English
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