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Hotel Houseperson Assistant

2 months ago

Toronto, Ontario, Canada Great Canadian Entertainment Full time

Job Summary

The Hotel Houseperson is a key member of our housekeeping team, responsible for maintaining a clean and welcoming environment for our guests. This role requires attention to detail, a strong work ethic, and excellent communication skills.

Key Responsibilities:

  • Maintain the cleanliness of guest floors and linen areas, including vacuuming guest hallways daily
  • Ensure laundry for cleaning supplies is done on an assigned basis
  • Report any damage or maintenance issues in public areas
  • Respond to guest questions in a courteous and welcoming manner
  • Operate cleaning equipment safely and follow standard operating procedures
  • Deliver linens, cots, and extra supplies to guest rooms upon request
  • Maintain linen closets, ensuring they are clean, stocked, and organized
  • Ensure inventory of guest room products is stocked for room attendant carts
  • Remove items from hallways and transport them to service areas, including debris, food and beverage trays, soiled linens, and trash
  • Ensure compliance with health and safety protocols and maintain a safe and healthy environment

Requirements:

  • Previous cleaning experience, preferably in a hotel environment
  • Customer service experience
  • Ability to lift, pull, and push moderate weight (minimum of 11.5 kg or 25 lbs)
  • Ability to multitask
  • Effective communication skills
  • Ability to operate basic cleaning equipment and laundry machines
  • Must have a safety mindset for self and others
  • Bilingual (English/French) is an asset but not required

Work Environment:

  • Work within a 24/7 operation, with flexibility to work various shifts, including days, evenings, nights, weekends, and holidays
  • Will be required to submit to a criminal record check, with results acceptable to our organization

Great Canadian Entertainment is committed to diversity, equity, and inclusion. We welcome all qualified applicants to apply and accommodate people with disabilities throughout the recruitment and selection process.